cheapnewlywed
Since I moved to Florida three years ago, I’ve been using Bank of America. It’s been quite the adventure.
My husband Tim and I have our mortgage through BOA, and the customer service representatives we worked with during the process of getting the mortgage — was awful.
They would assure us that they were doing something, and then find out that the action had not been taken.
Last month, our account became overdrawn due to miscalculations — and the hubby paying his student loan unexpectedly (to me).
He also made three debit purchases under $10, which brought on three separate $35 charges.
Overall, BOA charged us $170 in overdraft fees.
YIKES!
After reading on other blogs how other people have gotten banks to remove the fees, I decided to call.
I spoke to a woman on the phone.
At first she told me they could not remove the fees.
Then, when I explained that this was the first time this has ever happened, that I was a good customer, and that I didn’t want to take my business elsewhere… she changed her tune.
They removed all but one of the charges.
Meaning, that we only had to pay $35.
Not bad for a five minute phone call.
This was my first positive experience with Bank of America.
